Evri has made us aware of planned IT maintenance that will take place on the following date:
Sunday 18th October 2026 between 03:00 and 06:00 AM.
During this time, Evri IT teams will be carrying out essential maintenance on a number of critical systems. As a result, there will be a temporary outage affecting the services outlined below.
Services impacted during the maintenance window:
Evri.com website (Returns and Outbound) Clients and customers will not be able to submit outbound orders or book returns via the Evri.com website during the maintenance window. Any orders or returns attempted during this time will not be processed. Client Self-Serve Portal Label requests will not be available via the Client Self-Serve Portal throughout the outage period. APIs - Requests submitted via the following APIs may return an error message during the maintenance window: - Routing API - Global Eco API - Print in Store API - Enterprise Returns API Evri Hosted Batch File Processing - Evri Hosted Batch Files will not be processed during this time. ParcelShop and Locker Diversions - Customers will be unable to create new diversion requests during the maintenance window. Existing diversion requests will still be visible.
What you need to do
During the outage window, Evri has advised that you do not attempt to: - Book outbound or return shipments via the Evri.com website - Send Evri Hosted Batch Files - Submit requests to any of the APIs listed above
Customers will also be unable to create new diversion requests during this time.
Please note that Client Hosted file processing will not be affected.
All services are expected to resume as normal once the maintenance window has completed.
If you have any questions, please speak to your Evri Account Manager or raise a ticket through the Client IT Self-Service Portal.
Posted Oct 07, 2026 - 13:47 IST
This scheduled maintenance affects: Scurri Platform API.