Evri has advised that they have scheduled planned IT maintenance which will take place on Sunday, 10 May 2026, between 02:00 and 04:00 BST.
During this time, Evri IT teams will be carrying out essential maintenance on a number of critical systems. As a result, there will be a temporary outage affecting the services outlined below.
Services impacted during the maintenance window
Evri.com website (Returns and Outbound)
Clients & Customers will not be able to submit outbound orders or book returns via the Evri.com website during the maintenance window. Any orders or returns attempted during this time will not be processed.
Client Self‑Serve Portal
Label requests will not be available via the Client Self‑Serve Portal throughout the outage period.
APIs
Requests submitted via the following APIs may return an error message during the maintenance window:
Routing API
Global Eco API
Print in Store API
Enterprise Returns API
Evri Hosted Batch File Processing
Evri Hosted Batch Files will not be processed during this time.
ParcelShop and Locker Diversions
Customers will be unable to create new diversion requests during the maintenance window. Existing diversion requests will still be visible.
What you need to do
During the outage window, please do not attempt to:
Book outbound or return shipments via the Evri.com website
Send Evri Hosted Batch Files
Submit requests to any of the APIs listed above
Customers will also be unable to create new diversion requests during this time.
Please note that Client Hosted file processing will not be affected.
All services are expected to resume as normal once the maintenance window has been completed.
Posted on
Apr 21, 2026 - 16:04 IST