Resolved -
This issue has been fully resolved and tracking data is processing as expected again since Tuesday evening.
Monitoring has shown no further issues.
Oct 14, 09:30 IST
Monitoring -
As previously updated, we have resolved the issue and the shipments from all manifests since approx 10:30 am today will process as normal. We will continue to monitor to ensure there are no further problems.
Update regarding impacted shipments:
- Impacted Shipments: Shipments manifested between Friday 8th and approx 10:30 today, 12th October
- Events for these shipments between Friday and 10:30 this morning have not been processed, and we are not in a position to replay them
- We will process any events received from this morning
- You will begin to see tracking events flow through again within the next 1 to 2 hours. We will confirm once this has begun.
Oct 12, 11:58 IST
Identified -
The root cause of the issue has been identified and resolved. There is currently a gap in tracking events between Friday the 8/10 and today. We are currently investigating options to populate these tracking events.
Oct 12, 10:40 IST
Investigating -
We are having issues with processing tracking events. We are currently investigating this issue and will update the status page as soon as we have identified the issue.
Oct 12, 10:00 IST