Scurri Status

Scurri

All Systems Operational

Scurri Platform API Operational

Scurri front-end Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Royal Mail Scheduled Maintenance - Saturday 7th August 2021 Aug 7, 00:00-06:00 IST

Royal Mail has given advance notice that scheduled maintenance is planned for Saturday 7th August 2021 00:01 - 06:00.

Purpose of Maintenance:
Essential Maintenance

What does this mean for Scurri customers:
- There will be no impact to the generation of labels, you can continue to create shipments and print labels
- During this maintenance period, we will be unable to manifest shipments to Royal Mail
- We recommend you do not manifest/ship during the maintenance period as submission of manifests will fail during this period
- If a failure happens, do not worry, our support team will resubmit any failures on Monday, 9 August 2021
Posted on Jul 28, 09:30 IST

Past Incidents

Aug 3, 2021

No incidents reported today.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

Shopify - intermittent issue updating orders

Resolved - Shopify has confirmed that their developers have diagnosed the issue and implemented a fix.

Please let us know if you experience any further issues today.
Jul 28, 09:25 IST

Investigating - We are currently investigating an issue with our Shopify integration. Today we are intermittently receiving a 404 not found error from Shopify when attempting to update an order following manifest.

We will update you as soon as we have further information available.
Jul 27, 17:56 IST

Jul 27, 2021

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

Deutsche Post Scheduled Maintenance - Tuesday 20th of July at 21:00

Completed - The scheduled maintenance has been completed.
Jul 20, 22:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:01 IST

Scheduled - Deutsche Post has given notice that scheduled maintenance is planned for Tuesday 20th of July at 21:00

What does this mean for Scurri customers:
- During this maintenance period, you will be unable to generate Deutsche Post labels
- If you do attempt to generate labels, the shipment will error, and can be retried once the maintenance period is over
Jul 20, 15:29 IST

Intermittent connectivity Issue with Hermes services

Resolved - This issue has been resolved by Hermes. If you experience any further issues please don't hesitate to contact us at support@scurri.com
Jul 20, 15:18 IST

Investigating - We have identified an intermittent issue with Hermes services. The connection is intermittently timing out when requesting a label.

We have raised a ticket with Hermes to investigate this.

Please check back here for updates on this issue.
Jul 15, 10:01 IST