Scurri
Investigating - We are currently investigating an issue where Scurri is running slow or timing out when searching for shipments which have been manifested.

If you wish to access shipment data, for example, to get a tracking number/URL, please access the Volume report available through Analyse.

If this workaround is not providing the information you require please contact our Support team at support@scurri.com
Jan 21, 12:23 GMT
Update - The intermittent issue with UPS has continued during this afternoon. We are continuing to liaise with UPS for them to investigate the issue.

As soon as we have further information we will update this incident.
Jan 20, 16:05 GMT
Investigating - We have identified an intermittent issue with UPS services. The connection is intermittently timing out when requesting a label.

We have raised a ticket with UPS to investigate this.

Please check back here for updates on this issue.
Jan 20, 09:12 GMT
API ? Operational
Scurri front-end ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2021

No incidents reported today.

Jan 21, 2021

Unresolved incident: Issue when searching for manfiested shipments.

Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 06:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:00 GMT
Scheduled - Deutsche Post has given advance notice that scheduled maintenance is planned for Wednesday, 20th of January at 6am GMT.

Purpose of Maintenance:
This maintenance is purely technical and will not require any action on your side.

What does this mean for Scurri customers:
- During this maintenance period, you will be unable to generate Deutsche Post labels
- If you do attempt to generate labels, the shipment will error, and can be retried once the maintenance period is over
Jan 18, 17:44 GMT
Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 17:30 GMT
Scheduled - We are currently carrying out maintenance on our reporting suite.

While it was expected that this would have any impact on our customers who use this reporting suite (Analyse > Dashboards) it has been found that data updates are running slightly behind.

This maintenance window will run until approximately 11am tomorrow morning, Tuesday 19th Jan.
Jan 18, 17:27 GMT
Jan 18, 2021
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - This issue has been resolved. We can confirm that for all shipments the correct Terms of Trade are supplied to DHL.
Jan 13, 17:13 GMT
Monitoring - A fix has been deployed and we are monitoring shipments.

Testing has shown that all DHL shipments now send the Terms of Trade as selected on the shipment, either DAP or DDP, where applicable.
Jan 12, 21:19 GMT
Update - We are continuing to work on the fix for this issue as a matter of urgency.

We have identified the root cause and can confirm that this is impacting shipments originating within the UK.

We will provide a further update shortly.
Jan 12, 13:07 GMT
Identified - We have identified an issue with the Terms of Trade value that is being passed to DHL. The Terms of trade is populated with DDP (Delivery Duties Paid) whether DAP or DDP is selected on the shipment.

Our development team are working on this as a matter of urgency.

We will update you as soon as we have further information.
Jan 12, 11:36 GMT
Jan 12, 2021
Resolved - This incident has been resolved.
Jan 12, 08:12 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 16:58 GMT
Investigating - We are currently investigating issues where the CN22 is being printed on shipments for mainland UK. This document is not necessary for mainland UK. This status will be updated with further information
Jan 11, 16:34 GMT
Jan 11, 2021
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Resolved - DPD UK has announced that the Road service to the EU has been suspended until Wednesday
Jan 8, 10:43 GMT