Scurri
All Systems Operational
Scurri Platform API ? Operational
Scurri front-end ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Deutsche Post Scheduled Maintenance - 6th of March between 5pm-7pm. Mar 6, 17:00-19:00 GMT
Deutsche Post has given advance notice that scheduled maintenance is planned for 6th of March between 5pm-7pm.

Purpose of Maintenance:
Maintenance work

What does this mean for Scurri customers:
- During this maintenance period, you will be unable to generate Deutsche Post labels
- If you do attempt to generate labels, the shipment will error, and can be retried once the maintenance period is over
Posted on Feb 9, 10:44 GMT
Past Incidents
Mar 4, 2021

No incidents reported today.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Scurri Incident under investigation with Bulk Actions and Manifesting
Resolved - This incident has been resolved.
Feb 27, 12:16 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 11:48 GMT
Investigating - We are currently investigating an issue within the Scurri platform which is impacting bulk actions and manifesting.

How this is impacting customers:
- Following the import of a CSV file, rules are not run in some instances
- Bulk printing can freeze
- Manifesting freezes

Failed manifests will be reprocessed by Scurri once the issue has been resolved.

We will update this incident again shortly
Feb 27, 11:38 GMT
Feb 26, 2021

No incidents reported.

Feb 25, 2021
BRightpearl Scheduled Maintenance - February 24 - 23:00
Completed - The scheduled maintenance has been completed.
Feb 25, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 23:00 GMT
Scheduled - Brightpearl has given advance notice that scheduled maintenance is planned for February 24, 23:00.

Purpose of Maintenance:
Server Maintenance

What does this mean for Scurri customers:
Brightpearl accounts hosted in the EUW region may see some service interruptions during this time.
Feb 17, 09:54 GMT
Feb 24, 2021
Issue with UPS service
Resolved - This incident has been resolved.
Feb 24, 14:23 GMT
Investigating - We have identified an issue with UPS services and currently investigating.

If you're experiencing any issues, please contact support@scurri.com

Please check back here for updates on this issue.
Feb 23, 10:41 GMT
Shopify fulfilment status update issues
Resolved - This incident has been resolved.
Feb 24, 14:23 GMT
Investigating - We are currently investigating an issue with Shopify where these fulfilment status is not being updated to "In Progress"

If you are having issues please contact support@scurri.com
Feb 11, 10:37 GMT
Intermittent connectivity Issue with DPD services
Resolved - This incident has been resolved.
Feb 24, 14:22 GMT
Monitoring - DPD have administered a fix for this and we are currently monitoring
Feb 9, 09:46 GMT
Update - DPD have confirmed that they are continuing to investigate this issue
Jan 29, 11:05 GMT
Update - DPD have confirmed that they are investigating this issue.
Jan 26, 09:47 GMT
Update - We are continuing to investigate this issue.
Jan 25, 15:08 GMT
Update - We are continuing to investigate this issue.
Jan 25, 15:00 GMT
Investigating - We have identified an intermittent issue with DPD services. The connection is intermittently timing out when requesting a label.

We have raised a ticket with DPD to investigate this.

Please check back here for updates on this issue.
Jan 25, 15:00 GMT
Feb 23, 2021
Brightpearl Scheduled Maintenance - February 23rd 23:00
Completed - The scheduled maintenance has been completed.
Feb 23, 10:50 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 09:51 GMT
Scheduled - Brightpearl has given advance notice that scheduled maintenance is planned for February 23, 23:00.

Purpose of Maintenance:
Server Maintenance

What does this mean for Scurri customers:
Brightpearl accounts hosted in the EUW region may see some service interruptions during this time.
Feb 17, 09:51 GMT
Brightpearl Scheduled Maintenance - February 22, 23:00
Completed - The scheduled maintenance has been completed.
Feb 23, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 23:00 GMT
Scheduled - Brightpearl has given advance notice that scheduled maintenance is planned for February 22, 23:00.

Purpose of Maintenance:
Server Maintenance

What does this mean for Scurri customers:
Brightpearl accounts hosted in the EUW region may see some service interruptions during this time.
Feb 17, 09:48 GMT
Feb 22, 2021
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

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