All Systems Operational
API ? Operational
Scurri front-end ? Operational
Degraded Performance
Partial Outage
Major Outage
Response time
Past Incidents
Jun 25, 2019

No incidents reported today.

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019
Resolved - This incident has been resolved.

We have been monitoring performance and everything has returned to normal.

Our development team will be carrying our a retrospective/postmortem review of the issue. Once that has been completed we will provide a further update via the postmortem section of this incident.
Jun 20, 02:41 IST
Monitoring - The platform and API are now back and responding as expected.

We are currently monitoring performance.

Please let our support team know if you are experiencing any further issues.
Jun 20, 00:56 IST
Identified - We have identified an issue within the Scurri platform that is causing service disruption for the API and User Interface.

The engineering team is working on it at the moment with the highest priority.
Jun 20, 00:34 IST
Jun 19, 2019
Completed - The scheduled maintenance has been completed.
Jun 19, 22:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 IST
Scheduled - On 19/06/19, at 8 pm (GMT +1), our team will be carrying out maintenance on our database, to apply a critical update.

The maintenance will take up to 2.5 hours.

During this maintenance period, the Scurri Platform, both the API and User Interface, will be unavailable for at least 1 hour.
Jun 18, 10:02 IST
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019
Completed - The scheduled maintenance has been completed.
Jun 16, 15:26 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 IST
Scheduled - Royal Mail has given advance notice that scheduled maintenance across OBA is planned for Sunday 16/06/19

This means the OBA services will not be available to internal users and external customers during the times outlined below.

What does this mean for Scurri customers:
- There will be no impact to the generation of labels, you can continue to create shipments and print labels
- During this maintenance period, we will be unable to manifest shipments to Royal Mail
- We recommend you do not manifest/ship during the maintenance period
- Submission of manifests will fail during this period
- If a failure happens, do not worry, our support team will resubmit any failures on Monday morning, 17/06/19.

Maintenance Summary
- Service: Royal Mail OBA
- Start Date: 16/06/19
- Start Time: 00:00
- End Date: 16/06/19
- End Time: 15:25
- Duration: 15 hours, 25 minutes
Jun 10, 10:22 IST
Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Resolved - Following the work that Hermes carried out on Tuesday, the service has stabilised.

The incident has been resolved and we will continue to monitor performance.

Should you experience any further issues, please contact our support team on
Jun 13, 09:06 IST
Monitoring - Hermes have resolved the issue impacting label generation today and are currently monitoring to ensure service stability.

They have provided us with the following update:

The IT incident affecting the Label API service for clients attempting to retrieve labels from Hermes has now been resolved. Complications occurred following a planned change to increase system resources on the Label API Service. The incident were resolved following a full reinstall of the core web service which is responsible for returning label routing details.

Close monitoring will continue throughout this evening and into the morning to ensure the service stability is maintained. Hermes IT will be conducting full root cause analysis on this issue and the recent disruption to ensure any measures required for securing this service moving forward are put in place.

Please accept our apologies for the disruption this has caused and be assured that we are taking every precaution to prevent similar issues in the future.

Jun 11, 22:31 IST
Update - From approximately 3:30pm today Hermes label generation is having timeout issues again.

Hermes are investigating as a matter of urgency and will update us as soon as they know more and have a timeframe for resolution.
Jun 11, 16:02 IST
Update - Hermes have provided us with an update regarding resolutions they are putting in place for the intermittent issues that have been experienced recently.

Short term actions, being completed today 11th June:
- Divorcing the address lookup service from the database – reducing the load on the infrastructure
- Introducing additional memory to the boxes @ 2.00pm today
- Auto restart @01:00 daily
- 2 hourly refreshes

Medium Term action:
- The service is currently run out of Germany, but is due to be moved into the Hermes UK control in AWS.
Jun 11, 13:12 IST
Update - We have been monitoring the Hermes performance and service has improved this afternoon.

We are awaiting confirmation from Hermes about the schedule for the downtime tomorrow to add further server capacity. As soon as we receive confirmation we will update this incident and the scheduled maintenance.
Jun 10, 17:30 IST
Identified - Earlier today Hermes experienced server issues which resulted in all attempts to generate labels timing out.

They restarted their system, which seemed to have resolved the issue, but only temporarily.

The issue is occurring again and Hermes have advised that they are currently working with their colleagues in Germany to perform a further restart. They are also implementing a 2 hourly refresh to prevent further instances until they can deploy a more permanent fix.

They will be carrying out maintenance tomorrow, at a time to be confirmed, to increase memory on the virtual server which hosts their system.

We will continue to keep you updated as we hear more from them.
Jun 10, 11:14 IST
Jun 12, 2019

No incidents reported.

Jun 11, 2019
Completed - The scheduled maintenance has been completed.
Jun 11, 15:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 14:00 IST
Update - Hermes have advised us that they are carrying out emergency maintenance today between 2 - 3pm.

Due to some on-going IT issues with the QAS Address Lookup Service, Hermes IT will be performing emergency maintenance work on a server hosted in Hamburg.

During this period there may be a 15 minute outage window.
Jun 11, 13:05 IST
Scheduled - Following this morning's issues with Hermes, they have advised the following:


- We have a further QAS outage affecting clients ability to print labels and have applied the known solution of restarting QAS to restore service.

- We will move on to the next stage of the recovery plan which is to increase the memory on the virtual server which hosts QAS. This will require an outage which will be planned in for a quieter time tomorrow.

- Apologies for the disruption and be assured we’re doing everything we can with our partners in Hermes Germany IT to resolve this issue.


The time are which this maintenance will take place is to be confirmed. We will update this ticket as soon as Hermes have advised.
Jun 10, 09:55 IST